JG
Jeanne-Mari Gerber
1 reviews | Active since Mar 2013
29 Jan 2015, 09:30
They cancel order and won't refund full amount
I ordered 2 books from them on the 16th of January and was given a delivery date of 22 January. One book was R171 and other book was R328. Used a R100 off voucher.<br> <br> On the 21st I receive an email stating they can't stock my book of R171 and it is cancelled from their side. Now I only got refunded R71.<br> <br> Phoned in to their call centre just after 09:00 this morning (29/01/2015) and after receiving attitude, the lady can't tell me where in their terms and conditions this is explained. I have read it and there is no mention of cases like these. <br> <br> This is unacceptable and in really bad taste.
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Kalahari.com's replyOfficial
03 Feb 2015, 11:55Hello JG4,
Thanks so much for your feedback and for the chat we had.
We really sorry for all the inconvenience and frustration caused with the cancellation of one of your items.
As discussed we currently processing the balance of your refund and should reflect on your profile within 24 hours.
We really glad to hear you where able to find the book elsewhere, as we know you really needed it.
Thanks so much for your feedback as it helps us improve where needed.
Shout should you need any further assistance or information.
Trust you'll have an amazing day further!
Kind regards,
Megan
The kalahari.com Team
Thanks so much for your feedback and for the chat we had.
We really sorry for all the inconvenience and frustration caused with the cancellation of one of your items.
As discussed we currently processing the balance of your refund and should reflect on your profile within 24 hours.
We really glad to hear you where able to find the book elsewhere, as we know you really needed it.
Thanks so much for your feedback as it helps us improve where needed.
Shout should you need any further assistance or information.
Trust you'll have an amazing day further!
Kind regards,
Megan
The kalahari.com Team
Kalahari.com's reply03 Feb 2015, 11:55
Official
Hello JG4,
Thanks so much for your feedback and for the chat we had.
We really sorry for all the inconvenience and frustration caused with the cancellation of one of your items.
As discussed we currently processing the balance of your refund and should reflect on your profile within 24 hours.
We really glad to hear you where able to find the book elsewhere, as we know you really needed it.
Thanks so much for your feedback as it helps us improve where needed.
Shout should you need any further assistance or information.
Trust you'll have an amazing day further!
Kind regards,
Megan
The kalahari.com Team
Thanks so much for your feedback and for the chat we had.
We really sorry for all the inconvenience and frustration caused with the cancellation of one of your items.
As discussed we currently processing the balance of your refund and should reflect on your profile within 24 hours.
We really glad to hear you where able to find the book elsewhere, as we know you really needed it.
Thanks so much for your feedback as it helps us improve where needed.
Shout should you need any further assistance or information.
Trust you'll have an amazing day further!
Kind regards,
Megan
The kalahari.com Team