mG
marc G
1 reviews | Active since Nov 2011
21 Apr 2015, 07:14
THE WORST SERVICE EVER
Bought a Gobi phone for my daughter for Christmas,and she dropped it and cracked it.I sent in to Kalahari to be repaired on the 15th of January the collection was fast and reliable .20 plus emails and calls we got nothing but we will get back to e ct 4 months later yesterday 20/04/2015 we received the phone back and still not repaired even after we had paid kalahari to have it repaired.<br> They send me a email saying sorry for the inconvenience <br> I had to tell my daughter sorry for the inconvenience that you waited 4 months for a phone that was not repaired thank you kalahari
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Kalahari.com's replyOfficial
21 Apr 2015, 13:21Hello marcpaul,
Thank you contacting us with regards to your concerns.
On behalf of Kalahari we apologise and would like to set this straight by assuring a fast and sufficient solution for your problem.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
After we launched an investigation we discovered that you were refunded the full amount paid for the phone and the device was wrongfully sent back to you.
Please do accept our apologies for this but know that a full refund was done because of the phone that was not repairable.
Once again on behalf of kalahari, please accept our apologies.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Thank you contacting us with regards to your concerns.
On behalf of Kalahari we apologise and would like to set this straight by assuring a fast and sufficient solution for your problem.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
After we launched an investigation we discovered that you were refunded the full amount paid for the phone and the device was wrongfully sent back to you.
Please do accept our apologies for this but know that a full refund was done because of the phone that was not repairable.
Once again on behalf of kalahari, please accept our apologies.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Kalahari.com's reply21 Apr 2015, 13:21
Official
Hello marcpaul,
Thank you contacting us with regards to your concerns.
On behalf of Kalahari we apologise and would like to set this straight by assuring a fast and sufficient solution for your problem.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
After we launched an investigation we discovered that you were refunded the full amount paid for the phone and the device was wrongfully sent back to you.
Please do accept our apologies for this but know that a full refund was done because of the phone that was not repairable.
Once again on behalf of kalahari, please accept our apologies.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Thank you contacting us with regards to your concerns.
On behalf of Kalahari we apologise and would like to set this straight by assuring a fast and sufficient solution for your problem.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
After we launched an investigation we discovered that you were refunded the full amount paid for the phone and the device was wrongfully sent back to you.
Please do accept our apologies for this but know that a full refund was done because of the phone that was not repairable.
Once again on behalf of kalahari, please accept our apologies.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team