Terrible Service and Returns Policy from Kalahari

I am a frequent user of Kalahari, but recently their service has dropped tremendously. They used to be a great online store when it comes to purchases, but for returns, they are ridiculous to work with. I have two issues with them at this moment:<br> <br> 1. I sent in a return order on 28 March for my Gobii IVP phone. Up until today I have not received any feedback as to the status of my order. This totally unacceptable and I can't understand their negligence as its now almost a month that I am without a phone.<br> <br> 2. Just today I tried to return my mom's Gobii IIP and was told that it does not qualify for a return. How is this ethical business as I am entitled to a repair or refund on an item that malfunctions due to *********** workmanship. I am allowed such a privilege according to the Consumer act of South Africa.<br> <br> The terrible service I have experienced lately is just heart breaking, that a store who were once great have steeped to this level. I guess its a good thing that they are are merging with Takealot, they can learn a thing or two from them.<br> <br> All I needed was just a refund for the damaged phones.<br> I guess we as clients should just wait for the merge and hope for good things to come