1 reviews | Active since Feb 2013
TERRIBLE SERVICE
I placed an order for my sons birthday, when he opened the package on his birthday we discovered the item did not work properly. I then did a return request on the 28th January - after numerous calls and emails eventually the courier collected the item on the 5th February 2015. Since then I have had no feedback whatsoever from Kalahari. I have sent numerous emails - I was informed upon receiving the damaged item they will refund me as they do not do replacement items anymore - no refund has taken place!!! This has been a month now! [AC] CRM:***8 - [AC] Original order no was Order number: *** <br> <br> please please can someone get back to me! My five year old son has waited over a month for his birthday present!
Thanks so much for your feedback.
Sorry for the problems you were experiencing and for the delay with your refund.
We currently following up with our couriers on the status of your return.
We are only able to process the refund when we've received the item back from our couriers.
We'll contact you soonest with an update.
Thanks so much for your patience during this process.
Please call should you need any further assistance or information.
Wishing you an amazing day further!
Kind regards,
The kalahari.com Team
Thanks so much for your feedback.
Sorry for the problems you were experiencing and for the delay with your refund.
We currently following up with our couriers on the status of your return.
We are only able to process the refund when we've received the item back from our couriers.
We'll contact you soonest with an update.
Thanks so much for your patience during this process.
Please call should you need any further assistance or information.
Wishing you an amazing day further!
Kind regards,
The kalahari.com Team