MK
Mohammed K
1 reviews | Active since Aug 2011
25 Mar 2015, 17:53
Terrible Service
Sp two weeks ago I created a complaint for a wrong item delivered.<br> <br> http://hellopeter.com/kalahari-com/complaints/order-not-received-***<br> <br> Long story short, I returned the item to Kalahari Head Office on 16th March hoping to get a quick solution as the item was meant as a gift for a 10 years olds birthday. They are still busy \assessing"the item that I returned (which was fully sealed by the way) and have given me no indication as to when I will receive my goods. I have spoken to several people already"
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Kalahari.com's replyOfficial
26 Mar 2015, 15:42Hello Mohammedk,
Thank you for contacting Kalahari.com.
We firstly do want to apologize for the inconvenience caused regarding the incorrect item you have received, and also for the lack of feedback.
It was very disheartening to learn of the unpleasant experience received and we will try to get this matter resolved for you as soon as possible.
To confirm this query has been urgently forwarded to the relevant department to provide us with an update as soon as possible, and I will liaise this information to you as soon as I have received any response.
Again our apologies for the unpleasant experience and we thank you for your patience and understanding.
Please do not hesitate to contact us should you have any further queries.
Kind regards
Sharonese
Kalahari Team
Thank you for contacting Kalahari.com.
We firstly do want to apologize for the inconvenience caused regarding the incorrect item you have received, and also for the lack of feedback.
It was very disheartening to learn of the unpleasant experience received and we will try to get this matter resolved for you as soon as possible.
To confirm this query has been urgently forwarded to the relevant department to provide us with an update as soon as possible, and I will liaise this information to you as soon as I have received any response.
Again our apologies for the unpleasant experience and we thank you for your patience and understanding.
Please do not hesitate to contact us should you have any further queries.
Kind regards
Sharonese
Kalahari Team
Kalahari.com's reply26 Mar 2015, 15:42
Official
Hello Mohammedk,
Thank you for contacting Kalahari.com.
We firstly do want to apologize for the inconvenience caused regarding the incorrect item you have received, and also for the lack of feedback.
It was very disheartening to learn of the unpleasant experience received and we will try to get this matter resolved for you as soon as possible.
To confirm this query has been urgently forwarded to the relevant department to provide us with an update as soon as possible, and I will liaise this information to you as soon as I have received any response.
Again our apologies for the unpleasant experience and we thank you for your patience and understanding.
Please do not hesitate to contact us should you have any further queries.
Kind regards
Sharonese
Kalahari Team
Thank you for contacting Kalahari.com.
We firstly do want to apologize for the inconvenience caused regarding the incorrect item you have received, and also for the lack of feedback.
It was very disheartening to learn of the unpleasant experience received and we will try to get this matter resolved for you as soon as possible.
To confirm this query has been urgently forwarded to the relevant department to provide us with an update as soon as possible, and I will liaise this information to you as soon as I have received any response.
Again our apologies for the unpleasant experience and we thank you for your patience and understanding.
Please do not hesitate to contact us should you have any further queries.
Kind regards
Sharonese
Kalahari Team