1 reviews | Active since Jun 2013
Terrible returns service
I ordered an item from Kalahari on the 24th of November, it was delivered on the 26th of November (Their deliveries are wonderfully prompt), we realized that they item won't work for our intended purpose and on the very same day of delivery I booked a return. From November to February there was no contact with regards to the return of the item. I had to phone the call center 5 times to book new return dates without the couriers pitching up or without anyone being able to assist me in explaining the delay. I resorted to emails that went unanswered. Finally after a big fight they collected the item on the 20th of February. Wanting to check the progress of my return I was shocked to see that on the website it simply said 'cancelled' and that no money is due to me. I phoned the call center again and they told me they don't know what the problem is and yesterday they sent me a mail saying that they are awaiting documents from the courier company. it is definitely false advertising to say 'hassle-free' returns. I would like an answer of what has happened to my returned package and when I can get my money back!!
Thank you so much for contacting us.
We are very sorry for all the inconvenience and frustration this has caused you.
It was terribly upsetting to see how we had inconvenienced you and had not provided you with a hassle free return process.
Upon investigating your query, we had been in contact with the management of our couriers to find out what is going on regarding your collection.
Our couriers have discovered that your order collection was given the same collection reference as another customers.
There was some confusion around your collection as the other customers collection was cancelled.
Our couriers are urgently looking into your parcel and ensure that it was delivered to our Returns department so that we can ensure a refund is processed.
As soon as we are given feedback, we will advise as soon as possible.
Once again, we are very sorry for all the inconvenience and frustration this has caused.
Please do not hesitate to contact us should you have any further queries.
Kind Regards
The Kalahari.com team
Thank you so much for contacting us.
We are very sorry for all the inconvenience and frustration this has caused you.
It was terribly upsetting to see how we had inconvenienced you and had not provided you with a hassle free return process.
Upon investigating your query, we had been in contact with the management of our couriers to find out what is going on regarding your collection.
Our couriers have discovered that your order collection was given the same collection reference as another customers.
There was some confusion around your collection as the other customers collection was cancelled.
Our couriers are urgently looking into your parcel and ensure that it was delivered to our Returns department so that we can ensure a refund is processed.
As soon as we are given feedback, we will advise as soon as possible.
Once again, we are very sorry for all the inconvenience and frustration this has caused.
Please do not hesitate to contact us should you have any further queries.
Kind Regards
The Kalahari.com team