Taking my money and cancelling my order

I placed an order in the 14th and paid for it immediately. As usual the money was taken out of my account also immediately. Waiting for my goods for days, it was supposed to be delivered on Friday but come Monday and still no goods. After making numerous frustrating time and money consuming calls to the useless call centre I finally found out that my order was cancelled the!!!! Why I have no idea. I didn't ask for it to be cancelled nor did anyone have the decency to inform me they cancelled my order. After all they had even taken my money. Called again a few hours later some lady listened to me put me on hold for 1o minutes. This was after she told me they had processed a refund and I will receive it in 5 days. This after I was expecting goods. The call cut off and the lady never called me back. Now I have no goods and not my money either. I am so glad that merger is happening soon. Takealot service is much better than urls. What kind of a company cancels an order that was paid for and doesn't have any answers as to why it was cancelled!?! Ridiculous service. Very disappointed