TM
Tsepo M
1 reviews | Active since Oct 2013
23 Feb 2015, 19:55
Stupid couriers always deliver after 8pm
I bought an item online via [URL Removed] and I was shocked to be getting calls at night, at some instances around 11pm to deliver my items. They never even attempted to deliver the following morning. This is really ridiculous because it means that now our safety is compromised as now we will be getting strange people knocking on our doors at night claiming to be delivering from Kalahari. I don't know if this is perfectly normal business logic to the company or what but I am no longer feeling comfortable shopping online. We can't be having people calling us at night to deliver. I am very happy even today haven't received my parcel because they keep calling at night. I am really regretful and disappointed.
Helpful (0)
Replies (1)0
Replies (1)Kalahari.com's replyOfficial
24 Feb 2015, 13:11Hello tsepomaleka,
Thank you fro contacting us.
We are very sorry to hear how dissatisfied you are with our service. This is not how we aim to do business.
We have contacted the courier and they have confirmed that they will deliver your parcel today, during office hours.
We have also escalated this matter to them so they may improve their overall customer service experience.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you fro contacting us.
We are very sorry to hear how dissatisfied you are with our service. This is not how we aim to do business.
We have contacted the courier and they have confirmed that they will deliver your parcel today, during office hours.
We have also escalated this matter to them so they may improve their overall customer service experience.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Kalahari.com's reply24 Feb 2015, 13:11
Official
Hello tsepomaleka,
Thank you fro contacting us.
We are very sorry to hear how dissatisfied you are with our service. This is not how we aim to do business.
We have contacted the courier and they have confirmed that they will deliver your parcel today, during office hours.
We have also escalated this matter to them so they may improve their overall customer service experience.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you fro contacting us.
We are very sorry to hear how dissatisfied you are with our service. This is not how we aim to do business.
We have contacted the courier and they have confirmed that they will deliver your parcel today, during office hours.
We have also escalated this matter to them so they may improve their overall customer service experience.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
