SM
Sukude M
1 reviews | Active since Mar 2015
20 Mar 2015, 13:54
Struggling to get my refund
I bought Proline tablet from [URL Removed] and in less than a month after I bought it it has been freezing I decided to send it back to [URL Removed] and I have been battling to get my money back . They have both the tablet and the money. I received the worst customer service on call center agents who have been blocking from geting into somebody who is able to take decision on this matter. I have made numerous calls to them with no joy. I am not too sure what to do now. I need my money back. I hope somebody who is responsble for Customer Service read this or their CEO for that matter
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Kalahari.com's replyOfficial
23 Mar 2015, 15:05Hello Sukude,
Thank you contacting Kalahari.com.
I have just tried to contact you telephonically, but only got hold of your voicemail, and left a message for you.
Firstly I do want to apologize for the inconvenience and frustration caused regarding your return item.
However to confirm that I can see on your profile that you have spoken to some of our agents on Friday and earlier today, and they have explained to you the return policy and how long this can take. If you however have any further questions or queries, you most welcome to come back to us.
We sincerely thank you for your patience and understanding.
Have a fantastic day further.
Kind regards
Sharonese
Kalahari Team
Thank you contacting Kalahari.com.
I have just tried to contact you telephonically, but only got hold of your voicemail, and left a message for you.
Firstly I do want to apologize for the inconvenience and frustration caused regarding your return item.
However to confirm that I can see on your profile that you have spoken to some of our agents on Friday and earlier today, and they have explained to you the return policy and how long this can take. If you however have any further questions or queries, you most welcome to come back to us.
We sincerely thank you for your patience and understanding.
Have a fantastic day further.
Kind regards
Sharonese
Kalahari Team
Kalahari.com's reply23 Mar 2015, 15:05
Official
Hello Sukude,
Thank you contacting Kalahari.com.
I have just tried to contact you telephonically, but only got hold of your voicemail, and left a message for you.
Firstly I do want to apologize for the inconvenience and frustration caused regarding your return item.
However to confirm that I can see on your profile that you have spoken to some of our agents on Friday and earlier today, and they have explained to you the return policy and how long this can take. If you however have any further questions or queries, you most welcome to come back to us.
We sincerely thank you for your patience and understanding.
Have a fantastic day further.
Kind regards
Sharonese
Kalahari Team
Thank you contacting Kalahari.com.
I have just tried to contact you telephonically, but only got hold of your voicemail, and left a message for you.
Firstly I do want to apologize for the inconvenience and frustration caused regarding your return item.
However to confirm that I can see on your profile that you have spoken to some of our agents on Friday and earlier today, and they have explained to you the return policy and how long this can take. If you however have any further questions or queries, you most welcome to come back to us.
We sincerely thank you for your patience and understanding.
Have a fantastic day further.
Kind regards
Sharonese
Kalahari Team