TH
TJ H
1 reviews | Active since Apr 2015
05 Apr 2015, 22:51
Stock shortage
I have pre-ordered a product on Kalahari, expecting it to deliver soon, but a day before the product was released, I got the usual Kalahari-email that says \items are going to be late"<br> <br> It's an item I pre-ordered. I mean they should have ordered one especially for me. It's actually displayed as \""13 working days\"" now. It's really disappointing. I decided to cancel the order and just ordered the product at Takealot. They seem to actually want to help me. <br> <br> This is the second time Kalahari could not deliver. Kalahari likes pushing the delivery date into the future. Every time I think I might give them another chance"
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Kalahari.com's replyOfficial
07 Apr 2015, 09:53Hello iamTJHill,
Thanks so much for your feedback.
We're terribly sorry for the inconvenience and conflicting information provided.
We've escalated these concerns to the relevant department to investigate, to ensure that especially pre-ordered items are dispatched and delivered on the release dates.
We can confirm your cancellation was issued on the 2 April 2015 and currently available as a credit on your profile, due to the payment method originally used.
Once again, we'd like to apologise for all the inconvenience and frustration caused.
Please call should you need any further assistance or information.
Trust you'll have a wonderful day further!
Kind regards,
The kalahari.com Team
Thanks so much for your feedback.
We're terribly sorry for the inconvenience and conflicting information provided.
We've escalated these concerns to the relevant department to investigate, to ensure that especially pre-ordered items are dispatched and delivered on the release dates.
We can confirm your cancellation was issued on the 2 April 2015 and currently available as a credit on your profile, due to the payment method originally used.
Once again, we'd like to apologise for all the inconvenience and frustration caused.
Please call should you need any further assistance or information.
Trust you'll have a wonderful day further!
Kind regards,
The kalahari.com Team
Kalahari.com's reply07 Apr 2015, 09:53
Official
Hello iamTJHill,
Thanks so much for your feedback.
We're terribly sorry for the inconvenience and conflicting information provided.
We've escalated these concerns to the relevant department to investigate, to ensure that especially pre-ordered items are dispatched and delivered on the release dates.
We can confirm your cancellation was issued on the 2 April 2015 and currently available as a credit on your profile, due to the payment method originally used.
Once again, we'd like to apologise for all the inconvenience and frustration caused.
Please call should you need any further assistance or information.
Trust you'll have a wonderful day further!
Kind regards,
The kalahari.com Team
Thanks so much for your feedback.
We're terribly sorry for the inconvenience and conflicting information provided.
We've escalated these concerns to the relevant department to investigate, to ensure that especially pre-ordered items are dispatched and delivered on the release dates.
We can confirm your cancellation was issued on the 2 April 2015 and currently available as a credit on your profile, due to the payment method originally used.
Once again, we'd like to apologise for all the inconvenience and frustration caused.
Please call should you need any further assistance or information.
Trust you'll have a wonderful day further!
Kind regards,
The kalahari.com Team