Still Waiting for the courier

Item: Kalahari.com
Rating: 2
Author: Khangelani M

I requested an appliance return (***) to Kalahari on 23rd March 2015 and to date I have not heard from their courier despite a scheduled collection on 30 March and 2nd April (both dates given by kalahari). It is disconcerting that after a successful purchase and prompt delivery, I have to keep following up on them to collect the broken appliance for repairs or replacement.

Helpful (0)

Replies (1)

Kalahari.com's replyOfficial

08 Apr 2015, 13:50

Hello khangs,

Thanks for your feedback.

We tried calling but was not able to reach you.

So sorry for the delay with your collection.

We've requested an update from our couriers with the status of your collection.

We'll contact you when feedback is received.

Thanks for your patience during the collection process.

Please call should you need any further assistance or information.

Trust you'll have an amazing day further!

Kind regards,
The kalahari.com Team

Kalahari.com's reply08 Apr 2015, 13:50

Official