SC
Sue C
1 reviews | Active since Apr 2015
01 Apr 2015, 11:15
Still waiting for my refund
On the 7th March I called, as I wanted to purchase an e-book.<br> <br> I enquired with the consultant, if I would have to download anything or would I just be able to view the e-book. She assured me it was a simple process and I would be able to view this immediately. As I needed to use the textbook immediately FOR my assignment. After purchasing this it promoted me to download an application to view this and then I called back and returned the e-book. As I could not download the application, <br> <br> FROM THE 7TH MARCH I HAVE NOT BEEN REFUNDED FOR THIS, AFTER SPEAKING TO A CONSULTANT - I THINK HER NAME IS ASHNTA. PLEASE COULD YOU PROCESS THE REFUND. <br>
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Kalahari.com's replyOfficial
10 Apr 2015, 09:48Hello suretha1909,
Thanks so much for your feedback.
We tried calling you but was not able to reach you.
We are able to confirm your refund was processed on the 7 April 2015 and is currently on your profile.
You're able to request a refund online for the amount to be issued to your original payment method, or redeem the credit against a future order.
We really sorry for the long wait and for all the inconvenience and frustration caused.
Please call should you need any further assistance or information.
Wishing you a lovely day further!
Kind regards,
The kalahari.com Team
Thanks so much for your feedback.
We tried calling you but was not able to reach you.
We are able to confirm your refund was processed on the 7 April 2015 and is currently on your profile.
You're able to request a refund online for the amount to be issued to your original payment method, or redeem the credit against a future order.
We really sorry for the long wait and for all the inconvenience and frustration caused.
Please call should you need any further assistance or information.
Wishing you a lovely day further!
Kind regards,
The kalahari.com Team
Kalahari.com's reply10 Apr 2015, 09:48
Official
Hello suretha1909,
Thanks so much for your feedback.
We tried calling you but was not able to reach you.
We are able to confirm your refund was processed on the 7 April 2015 and is currently on your profile.
You're able to request a refund online for the amount to be issued to your original payment method, or redeem the credit against a future order.
We really sorry for the long wait and for all the inconvenience and frustration caused.
Please call should you need any further assistance or information.
Wishing you a lovely day further!
Kind regards,
The kalahari.com Team
Thanks so much for your feedback.
We tried calling you but was not able to reach you.
We are able to confirm your refund was processed on the 7 April 2015 and is currently on your profile.
You're able to request a refund online for the amount to be issued to your original payment method, or redeem the credit against a future order.
We really sorry for the long wait and for all the inconvenience and frustration caused.
Please call should you need any further assistance or information.
Wishing you a lovely day further!
Kind regards,
The kalahari.com Team