still waiting for my Refund

Item: Kalahari.com
Rating: 2
Author: Petronella O

i am still waiting for my refund it is day 8, according to them refunds take 7 working days, i have requested a refund on the 29th of January and i am still waiting for my money, no-one can give me feedback on the status of my refund. i had to send a bank statement to proof that i have not recieved my refund, which i did and still no feedback, very disapointed on the service that i am getting from them.

Helpful (0)

Replies (1)

Kalahari.com's replyOfficial

11 Feb 2015, 07:45

Hello NelieOdendaal,

Thanks so much for your feedback.

We're so sorry for disappointing you.

We've requested the proof of refund from our finance team and will contact you shortly with the details.

Our system indicates the refund request was processed on the 29-01-2015.

Once again, we'd like to say sorry for the delay and frustration caused.

Shout should you need further help or information.

Wishing you a lovely day further!

Kind regards,
The kalahari.com Team

Kalahari.com's reply11 Feb 2015, 07:45

Official