Still waiting for my refund

am frustrated not sure what to do anymore , i have place an order with Kalahari on the 26 November 2014 and my order was not delivered on time , I then cancelled the order with them and requested a refund to date 27 January 2015 I still have not received my refund, i have spoken to so many people Janice, Vernando some of them i even forgot their names all that i hear is that the order is still with Fedex and i must call them to get the order to Kalahari so that i can get my refund , who does that to anther human, my R2500 is sitting with them and there is nothing i can do about it according to them, why do they even advertise their service on radios, social network if this the kind of service they are going to give to their customer. I have truelly ran out of options , this has been a painful and expensive experience my order number is A*** <br> <br> I was promised to get my money within 7 days which was yesterday, not even a caretisy call from them, i called this morning and the lady told me to check with my bank ,which has nothing to do with this i get an sms everytime there is a transaction made very angry at this Kahalari why did i put myself through this