kvdm
kerryn van der merwe
1 reviews | Active since Dec 2014
05 Feb 2015, 15:00
Still not collected
I have now been waiting since the 22nd January for someone to collect my damaged item purchased from [URL Removed] I have been contacted and given all necessary details for the item to be collected. But no one has come as yet to collect. With all the hassles experienced with Kalahari and their delivery/collection procedures (or lack thereof) I will never buy from them again. I completely wasted my money!
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Kalahari.com's replyOfficial
07 Feb 2015, 09:01Hello kjvandermerwe,
Thank you so much for contacting us.
We are terribly sorry for all the inconvenience and frustration this has caused you.
It was very saddening to see that you have been waiting over two weeks for your damaged item to be collected.
We have escalated this through to our courier company FedEx and have asked them to please ensure that collection is done as soon as possible.
Once we have received confirmation regarding your collection we will provide feedback as soon as possible.
Once again, we are terribly sorry for all the inconvenience and frustration this has caused you.
Please do not hesitate to contact us should you have any further queries.
Kind Regards
Kalahari.com team
Thank you so much for contacting us.
We are terribly sorry for all the inconvenience and frustration this has caused you.
It was very saddening to see that you have been waiting over two weeks for your damaged item to be collected.
We have escalated this through to our courier company FedEx and have asked them to please ensure that collection is done as soon as possible.
Once we have received confirmation regarding your collection we will provide feedback as soon as possible.
Once again, we are terribly sorry for all the inconvenience and frustration this has caused you.
Please do not hesitate to contact us should you have any further queries.
Kind Regards
Kalahari.com team
Best regards,
Kalahari.com's reply07 Feb 2015, 09:01
Official
Hello kjvandermerwe,
Thank you so much for contacting us.
We are terribly sorry for all the inconvenience and frustration this has caused you.
It was very saddening to see that you have been waiting over two weeks for your damaged item to be collected.
We have escalated this through to our courier company FedEx and have asked them to please ensure that collection is done as soon as possible.
Once we have received confirmation regarding your collection we will provide feedback as soon as possible.
Once again, we are terribly sorry for all the inconvenience and frustration this has caused you.
Please do not hesitate to contact us should you have any further queries.
Kind Regards
Kalahari.com team
Thank you so much for contacting us.
We are terribly sorry for all the inconvenience and frustration this has caused you.
It was very saddening to see that you have been waiting over two weeks for your damaged item to be collected.
We have escalated this through to our courier company FedEx and have asked them to please ensure that collection is done as soon as possible.
Once we have received confirmation regarding your collection we will provide feedback as soon as possible.
Once again, we are terribly sorry for all the inconvenience and frustration this has caused you.
Please do not hesitate to contact us should you have any further queries.
Kind Regards
Kalahari.com team
Best regards,