Still Have Not Received My Refund

And so I sit, almost 5 months later and I still have not received my refund that I was promised for the Hot Wheels toy I ordered for my nephews for Christmas but never received.<br> I have had communication from a woman named Bianca, which I assume works in Customer Care, and she promised that I would receive a refund for my order that I never received.<br> I provided all relevant details along with my banking details but I STILL HAVE NOT RECEIVED ANYTHING.<br> I must say this is the most disgusting service I have ever received.<br> <br> Today, 5 months later i do not have my order or the money for the order and my nephews never received their Christmas gift.