Shocking service!

After my previous complaint regarding the incomplete order delivered, I was informed by two Kalahari reps that in order to have my order fulfilled correctly I would need to return the item that was sent to me in part.<br> <br> As instructed I returned the cover and waited for the correct package to be delivered. I then received an email from Kalahari saying that my refund had been processed and the amount had been credited to my account.<br> <br> When I contacted Kalahari to explain that this is precisely what I did not want (never mind that the credit is not reflecting), I returned the item solely because I wanted to receive the full order, they informed me that the reason I was refunded was because the item was no longer in stock.<br> <br> As a result, not only do I not have the car mount I ordered but I have now also lost the cover I was utilising, having returned it as per their instruction. I have spoken to six consultants in total and I have been misinformed by each and every one of them.<br> <br> I am utterly disappointed in Kalahari. It is not about whether a mistake is made but how it gets rectified, and my entire experience has been a reflection of shockingly bad service and endless frustration.