SB
SAMANTHA B
1 reviews | Active since Mar 2015
09 Mar 2015, 14:36
Shocking customer service and lack of assistance
My order was 'despatched' Wednesday 04/03/2015, it has not yet arrived and the courier company has no record of the tracking number that is linked to the order. I have contacted your call centre and spoken to several agents, no less than 12 times! The matter has been 'escalated' officially twice with no joy received. <br> <br> Why am I still waiting for a parcel that promises delivery within 48 hours? You could have sent me a new one three times already! <br> <br> Your staffs incompetence and unfulfilled promises of feedback astounds me. Is this really acceptable [URL Removed]
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Replies (1)
Kalahari.com's replyOfficial
10 Mar 2015, 12:55Hello SDCBARTRAM,
Thanks for your feedback.
We very sorry for the delay.
We have escalated these concerns to Dawnwing and awaiting their response with the status for your delivery.
We know this must be really frustrating and please be assured we've escalated theses concerns to the relevant department to iron out the folds where needed.
Thank you for your patience during this process and for your support.
Please call should you need any further assistance or information.
Trust you'll have a wonderful day.
Kind regards,
The kalahari.com Team
Thanks for your feedback.
We very sorry for the delay.
We have escalated these concerns to Dawnwing and awaiting their response with the status for your delivery.
We know this must be really frustrating and please be assured we've escalated theses concerns to the relevant department to iron out the folds where needed.
Thank you for your patience during this process and for your support.
Please call should you need any further assistance or information.
Trust you'll have a wonderful day.
Kind regards,
The kalahari.com Team
Kalahari.com's reply10 Mar 2015, 12:55
Official
Hello SDCBARTRAM,
Thanks for your feedback.
We very sorry for the delay.
We have escalated these concerns to Dawnwing and awaiting their response with the status for your delivery.
We know this must be really frustrating and please be assured we've escalated theses concerns to the relevant department to iron out the folds where needed.
Thank you for your patience during this process and for your support.
Please call should you need any further assistance or information.
Trust you'll have a wonderful day.
Kind regards,
The kalahari.com Team
Thanks for your feedback.
We very sorry for the delay.
We have escalated these concerns to Dawnwing and awaiting their response with the status for your delivery.
We know this must be really frustrating and please be assured we've escalated theses concerns to the relevant department to iron out the folds where needed.
Thank you for your patience during this process and for your support.
Please call should you need any further assistance or information.
Trust you'll have a wonderful day.
Kind regards,
The kalahari.com Team