JL
John L
1 reviews | Active since Mar 2014
28 Apr 2015, 13:45
Sent my gobii in for repairs, came back worse
I logged a return for the gobii on 23 March for dust getting into the LCD screen and the touch panel becoming loose. Finally got it back after a month. Sure they cleaned the dust but the touch panel is even more loose. It's like the glass is going to come off from the top left corner. <br>
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Kalahari.com's replyOfficial
28 Apr 2015, 15:17Hello John3000,
Thank you contacting us with regards to your concerns.
Please accept my apologies for the inconvenience caused through this process.
Your concerns has been forwarded to our returns team and they confirm that the supplier report indicates that the screen/touch panel had been fixed as requested.
If this has not been resolved we ask that you request another return and stipulate what defaults you still finding on them.
We will collect item and resend to the supplier for you.
Once again on behalf of kalahari, please accept our apologies.
Please free to contact us with any further queries.
Kind regards
The kalahari Team
Thank you contacting us with regards to your concerns.
Please accept my apologies for the inconvenience caused through this process.
Your concerns has been forwarded to our returns team and they confirm that the supplier report indicates that the screen/touch panel had been fixed as requested.
If this has not been resolved we ask that you request another return and stipulate what defaults you still finding on them.
We will collect item and resend to the supplier for you.
Once again on behalf of kalahari, please accept our apologies.
Please free to contact us with any further queries.
Kind regards
The kalahari Team
Kalahari.com's reply28 Apr 2015, 15:17
Official
Hello John3000,
Thank you contacting us with regards to your concerns.
Please accept my apologies for the inconvenience caused through this process.
Your concerns has been forwarded to our returns team and they confirm that the supplier report indicates that the screen/touch panel had been fixed as requested.
If this has not been resolved we ask that you request another return and stipulate what defaults you still finding on them.
We will collect item and resend to the supplier for you.
Once again on behalf of kalahari, please accept our apologies.
Please free to contact us with any further queries.
Kind regards
The kalahari Team
Thank you contacting us with regards to your concerns.
Please accept my apologies for the inconvenience caused through this process.
Your concerns has been forwarded to our returns team and they confirm that the supplier report indicates that the screen/touch panel had been fixed as requested.
If this has not been resolved we ask that you request another return and stipulate what defaults you still finding on them.
We will collect item and resend to the supplier for you.
Once again on behalf of kalahari, please accept our apologies.
Please free to contact us with any further queries.
Kind regards
The kalahari Team