AS
Amellia S
1 reviews | Active since Feb 2013
10 Feb 2015, 14:39
Second time bd service
This is the second time in the last two months I m having problems with Kalahari. Last year it was the Christmas present and we are doing a on line English teaching course and we can only get the book from Kalahari I ordered this book on the 02 February -15 I phoned on Friday and ask when will I m getting the book they told I should have it by Tuesday the 10th February-15. Today I phoned and was told it will be here on the 26 February -15. This is totally not fair cause we are doing online course and need to completed it by Friday. Please can some explain to what the whole story is.
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Kalahari.com's replyOfficial
11 Feb 2015, 07:05Hello Amellia,
Thanks so much for your feedback.
We terribly sorry for all the inconvenience caused.
Please be advised, the book you purchased has a waiting period of 15 working days as stipulated on the site. Therefore your expected delivery date, including dispatch time frames from our warehouse to you is round the 26-02-2015, as per your order confirmation.
We stipulate these time frames on the site as from our items are still to be processed and received from suppliers.
We really sorry if this has inconvenienced you in any way.
Wishing you a lovely day!
Please call should you need any further assistance or information.
Kind regards,
The kalahari.com Team
Thanks so much for your feedback.
We terribly sorry for all the inconvenience caused.
Please be advised, the book you purchased has a waiting period of 15 working days as stipulated on the site. Therefore your expected delivery date, including dispatch time frames from our warehouse to you is round the 26-02-2015, as per your order confirmation.
We stipulate these time frames on the site as from our items are still to be processed and received from suppliers.
We really sorry if this has inconvenienced you in any way.
Wishing you a lovely day!
Please call should you need any further assistance or information.
Kind regards,
The kalahari.com Team
Best regards,
Kalahari.com's reply11 Feb 2015, 07:05
Official
Hello Amellia,
Thanks so much for your feedback.
We terribly sorry for all the inconvenience caused.
Please be advised, the book you purchased has a waiting period of 15 working days as stipulated on the site. Therefore your expected delivery date, including dispatch time frames from our warehouse to you is round the 26-02-2015, as per your order confirmation.
We stipulate these time frames on the site as from our items are still to be processed and received from suppliers.
We really sorry if this has inconvenienced you in any way.
Wishing you a lovely day!
Please call should you need any further assistance or information.
Kind regards,
The kalahari.com Team
Thanks so much for your feedback.
We terribly sorry for all the inconvenience caused.
Please be advised, the book you purchased has a waiting period of 15 working days as stipulated on the site. Therefore your expected delivery date, including dispatch time frames from our warehouse to you is round the 26-02-2015, as per your order confirmation.
We stipulate these time frames on the site as from our items are still to be processed and received from suppliers.
We really sorry if this has inconvenienced you in any way.
Wishing you a lovely day!
Please call should you need any further assistance or information.
Kind regards,
The kalahari.com Team
Best regards,