TT
Tumi T
1 reviews | Active since Jan 2015
11 Mar 2015, 06:32
second hand goods
I received my package yesterday(order number: ***)and to my horror I discovered I was sent a refurbished tablet. It's quite obvious it's been used, it's dirty and scratched. There's even a repair certificate in the box it came in.<br> <br> I did not pay for a second hand tablet. If a new tablet cannot be sent to me then I'd like my money back and you have the tablet back.<br> <br> Tumi Tselane
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Replies (1)
Kalahari.com's replyOfficial
12 Mar 2015, 08:31Hello servicexyz,
Thank you for your feedback.
We're so sorry for disappointing you.
We understand your disappointment and frustration, but we can assure you this was an error and that this is not how we wish our customers to feel.
We are currently investigate the reason why you were sent a 2nd hand item, as a new device was purchased.
We tried calling you earlier to assist with the return and to offer an alternative tablet, unfortunately we were not able to get hold of you.
We'll try calling a bit later today again to discuss your return and any further concerns you might have.
Once again, we're so sorry for all the troubles and inconvenience caused.
Shout should you need further assistance or information.
Wishing you a lovely day further!
Kind regards,
Megan
The kalahari.com Team
Thank you for your feedback.
We're so sorry for disappointing you.
We understand your disappointment and frustration, but we can assure you this was an error and that this is not how we wish our customers to feel.
We are currently investigate the reason why you were sent a 2nd hand item, as a new device was purchased.
We tried calling you earlier to assist with the return and to offer an alternative tablet, unfortunately we were not able to get hold of you.
We'll try calling a bit later today again to discuss your return and any further concerns you might have.
Once again, we're so sorry for all the troubles and inconvenience caused.
Shout should you need further assistance or information.
Wishing you a lovely day further!
Kind regards,
Megan
The kalahari.com Team
Best regards,
Kalahari.com's reply12 Mar 2015, 08:31
Official
Hello servicexyz,
Thank you for your feedback.
We're so sorry for disappointing you.
We understand your disappointment and frustration, but we can assure you this was an error and that this is not how we wish our customers to feel.
We are currently investigate the reason why you were sent a 2nd hand item, as a new device was purchased.
We tried calling you earlier to assist with the return and to offer an alternative tablet, unfortunately we were not able to get hold of you.
We'll try calling a bit later today again to discuss your return and any further concerns you might have.
Once again, we're so sorry for all the troubles and inconvenience caused.
Shout should you need further assistance or information.
Wishing you a lovely day further!
Kind regards,
Megan
The kalahari.com Team
Thank you for your feedback.
We're so sorry for disappointing you.
We understand your disappointment and frustration, but we can assure you this was an error and that this is not how we wish our customers to feel.
We are currently investigate the reason why you were sent a 2nd hand item, as a new device was purchased.
We tried calling you earlier to assist with the return and to offer an alternative tablet, unfortunately we were not able to get hold of you.
We'll try calling a bit later today again to discuss your return and any further concerns you might have.
Once again, we're so sorry for all the troubles and inconvenience caused.
Shout should you need further assistance or information.
Wishing you a lovely day further!
Kind regards,
Megan
The kalahari.com Team
Best regards,