Return time too long

Good Day, <br> <br> I bought a Tomtom Nike Sportswatch - Anthracite/Blueglow from Kalahari in October 2014. The watch charges via USB and it is no longer charging regardless of what i try and my watch is now flat and out of use. I phoned Kalahari and they confirmed that the product carries a 1 year warantee/guarantee . They have a initiated a return request and the watch is going to be collected latest 21 April 2015. Then it is going to take 15 working days(3 weeks) for me to get an answer about the assessment about what is going to happen with the watch. <br> <br> I do not believe that the turn around time for something like this is quick enough and acceptable enough. I am used to having a watch with me all the time, and do not know whether to go and buy a new watch or wait for this response on this one.<br> <br> I would like to call escalated and the turnaround time sped up to as soon as possible please. This is an issue between kalahari and the supplier, and the customer should in no way be at any inconvenience. <br> <br> I would like a supervisor to contact me please.