Refused to refund

I purchased an ebook, \Oxford Successful Mathematical Literacy Grade 11 Learner's Book"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;816257;765374;14;2;0;1;0;0;2;NULL;NULL;NULL;15/02/13 19:01;15/02/13 17:12;Not our Fault, Not Our Problem;;;;Like countless others, I am ****ed about the delay in 3ds stock, and the way it was handled by TakeAlot. We first got a mail about the delay on Thursday (12 Feb) that there is a stock delay due to \loadshedding\"" (really?) The mail had the following in its final sentence<br> <br> \""Please don't hesitate to contact us should you require more information but we will communicate if any more delays are expected.\""<br> <br> I thought ok fine - **** happens - atleast they will keep us up to date. Friday (13 Feb) arrives. Not a word from TakeAlot. I had to mail them several times"