AV
Aldert V
1 reviews | Active since Aug 2012
01 Apr 2015, 15:23
Refund not paid out
Refunds on two purchased items that were returned have not been paid out. Kalahari says according to their system the refunds where paid, but I never received the refunds into my bank account. I communicated with kalahari regarding this and even sent them 3 months bank statements to show I did not receive the refund, but I did not receive any feedback on this. It is now more than 4 months later and I still have not received my refunds.<br> <br> CAS-955445-T0R6H4. CRM:***5 - order ***)<br> and<br> CAS-937590-J7Z5Q0. CRM:***6
Helpful (0)
Replies (1)0
Replies (1)
Kalahari.com's replyOfficial
02 Apr 2015, 14:05Hello aldertvorster,
Thank you for contacting us regarding your concerns.
We are very sorry for all the inconvenience and frustration this has caused you.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
I am glad to inform you that I have escalated this to the relevant department and we have our head of that department assigned to this query.
I can confirm that we would need at least 24hrs before we can give you a constructive lay out of what we doing to rectify this problem for you.
We apologise for the inconvenience caused but do know that we are trying our utmost best to get this refund paid out asap.
Once again thank you for supporting Kalahari.com we value you as a customer.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Thank you for contacting us regarding your concerns.
We are very sorry for all the inconvenience and frustration this has caused you.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
I am glad to inform you that I have escalated this to the relevant department and we have our head of that department assigned to this query.
I can confirm that we would need at least 24hrs before we can give you a constructive lay out of what we doing to rectify this problem for you.
We apologise for the inconvenience caused but do know that we are trying our utmost best to get this refund paid out asap.
Once again thank you for supporting Kalahari.com we value you as a customer.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Kalahari.com's reply02 Apr 2015, 14:05
Official
Hello aldertvorster,
Thank you for contacting us regarding your concerns.
We are very sorry for all the inconvenience and frustration this has caused you.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
I am glad to inform you that I have escalated this to the relevant department and we have our head of that department assigned to this query.
I can confirm that we would need at least 24hrs before we can give you a constructive lay out of what we doing to rectify this problem for you.
We apologise for the inconvenience caused but do know that we are trying our utmost best to get this refund paid out asap.
Once again thank you for supporting Kalahari.com we value you as a customer.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Thank you for contacting us regarding your concerns.
We are very sorry for all the inconvenience and frustration this has caused you.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
I am glad to inform you that I have escalated this to the relevant department and we have our head of that department assigned to this query.
I can confirm that we would need at least 24hrs before we can give you a constructive lay out of what we doing to rectify this problem for you.
We apologise for the inconvenience caused but do know that we are trying our utmost best to get this refund paid out asap.
Once again thank you for supporting Kalahari.com we value you as a customer.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team