hK
hellen K

1 reviews | Active since May 2014

09 Feb 2015, 08:51

REFUND FOR OUT OF STOCK ITEMS

From: [URL Removed] [Email Removed] <br> Sent: 30 January 2015 04:29 PM<br> To: Hellen Kganyago<br> Subject: We've received your credit cashout request<br> Hi hellen, <br> We've received your request for a credit cashout of R1,004.00. <br> We're currently evaluating the request. You'll be notified as soon as we have an update ready for you. <br> <br> that's a proof that i made a cash out on the 30th not on the 2nd as you mentioned on the previous email.<br> i am still waiting for my refund even today, the seven days has passed, and still no money, i contacted my bank, there is no awaiting transaction, and i called your call centre on Friday, and they keep hanging up, i requested to speak to your supervisor by the name of Sarah ***) and she told me she will investigate at Finance and call me back, i waited and called her back on Friday after nun, she didn't answer the phone, i tried calling a few times, she avoided my calls because one time when i called the phone was busy, and after that i called and she didn't pick up, so it's very clear that she was avoiding ME<br> <br> And pls dnt send the automative message that u following with PAYU and finance dept, Sarah has said that already, and nw she is avoiding my calls<br>

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Replies (1)
Kalahari.com
Kalahari.com's reply10 Feb 2015, 08:26
Official
Hello hkganyago,

Thank you for taking my call earlier.

We appreciate you offering up your time to discuss this matter with us.

It was very disheartening to hear how dissatisfied you are with our service.

We're sorry for the trouble you are experiencing with this refund. We can assure you it was never our intention to disappoint you.

As discussed, we are following up with our Finance Department regarding your refund.

Once they have provided feedback, we will contact you with a resolution.

Should you have any further queries, please don't hesitate to contact us.

Kind regards,

Bianca
The kalahari Team