refund

good day, i place an order of a tablet that was on special on the 21 jan and made the payment on the 22 at absa bank direct deposit. on the 27 i was informed that my order was cancelled due to stock availability, on the 28 i made a request for a refund made a follow up on the 3 feb i was told by darren that my money will reflect on my account on the 4 feb even wrote an email to the above mentioned peple the assured me that my money will be paid into my bank account to my suprise today i spoke to glent he tells me that my money was paid into my absa account which i dont have or even use i have provided all my details when i made a request for a refund can somebody please give my money back