Ramone going the extra mile and delivering!

I pre-ordered MKX from Kalahari on the 20th of March 2015 which was scheduled to be release on 14 April 2015. A week before release, I received an e-mail that my item would be delayed by 1 day. I accepted it and called Kalahari on the 10th of April asking if I can collect at the warehouse, since I am nearby, on the 14th and the lady that I spoke to basically said that I need to call back on Monday to find out. I called Monday the 13th and asked a different person and they said that they will only be able to give me a definite answer later the day and that she would call me back. 2pm I called back and the person was not around but a different lady answered and advised I called the next day. 8pm that day and still no calls, I decided to get in contact with Ramone. I basically wanted to know if I could collect on the 14th. He assisted me greatly and all the way until I picked up my item stating that if there was any issues with the collection, I should let him know. I understand Ramone and Kalahari deal with angry customers all the time but there are also serious customers who take their service very seriously and appreciates them going the extra mile. Thank You Ramone!