R500, 3 months & 1 week later & STILL NOTHING?

On the 19th of December 2014 my mother paid for a voucher to the value of R500 for my Christmas present and to this very day I have not even had as much as a return phone call or email let alone a voucher or store credit which has been promised umpteen times. My mother who has been following up since December gets promised that they will get back to her but that's where it ends. I have myself sent several queries and no response. I am so disappointed that I will definitely pass this absolutely pathetic and inadequate service feedback to all my friends who all avid online customers so that South Africans can be aware of this company and not use it. Can a manager please sort this out immediately. I have several other vouchers which I am waiting to combine together. If this can't be settled before COB tomorrow I will have to review pressing charges of theft and/or ***** as you have now ****** a considerable amount of money. Does TAKEALOT know what they are getting themselves into? REF: Kalahari Payment R500 19/12/2014. CRM: ***/03/2015.