MS
Michelle S
1 reviews | Active since Jan 2015
31 Mar 2015, 13:34
PROMISES PROMISES AND THEY SEEM TO BE ALWAYS BROKE
After the terrible service that I received in December 2014, I was advised by Kalahari on 6 January 2015 the following\ We are currently investigating your query and will contact you with a resolution shortly"<br> It is now 31 March 2015 and they have never contacted me with a resolution. How long does it take to resolve the situation. I have vowed to not use them and I am going to advise everyone I know to not use either.<br> <br> <br> <br> """
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Kalahari.com's replyOfficial
01 Apr 2015, 11:01Hello michellerosanne,
Thank you for contacting us regarding your concerns.
We tried calling you however we were not able to get hold of you.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support.
Our system however indicates your complaint was regarding the late delivery of your parcel ordered in Dec 2014 - OPI Take Ten Gift Set 10 X 3.75ml Nail Lacquers.
An agent dealt with it and the order was delivered to your address as required.
We apologise that no communication was sent out with regards to this.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we aim to make your next experience a better one.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team
Thank you for contacting us regarding your concerns.
We tried calling you however we were not able to get hold of you.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support.
Our system however indicates your complaint was regarding the late delivery of your parcel ordered in Dec 2014 - OPI Take Ten Gift Set 10 X 3.75ml Nail Lacquers.
An agent dealt with it and the order was delivered to your address as required.
We apologise that no communication was sent out with regards to this.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we aim to make your next experience a better one.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team
Kalahari.com's reply01 Apr 2015, 11:01
Official
Hello michellerosanne,
Thank you for contacting us regarding your concerns.
We tried calling you however we were not able to get hold of you.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support.
Our system however indicates your complaint was regarding the late delivery of your parcel ordered in Dec 2014 - OPI Take Ten Gift Set 10 X 3.75ml Nail Lacquers.
An agent dealt with it and the order was delivered to your address as required.
We apologise that no communication was sent out with regards to this.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we aim to make your next experience a better one.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team
Thank you for contacting us regarding your concerns.
We tried calling you however we were not able to get hold of you.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support.
Our system however indicates your complaint was regarding the late delivery of your parcel ordered in Dec 2014 - OPI Take Ten Gift Set 10 X 3.75ml Nail Lacquers.
An agent dealt with it and the order was delivered to your address as required.
We apologise that no communication was sent out with regards to this.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we aim to make your next experience a better one.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team