VF
Vincent F
1 reviews | Active since Feb 2013
14 Apr 2015, 16:11
PREORDER LATE / NO SUPPORT
Given that I had just recently had a nightmare of a pre-order experience with takealot, I figured I'd send an email to kalahari support just to confirm the delivery date of my pre-order (#***) and of course, put my mind at ease. I sent this email yesterday (2015-04-13) at 8:36AM and have still not received a reply. I sent another email this morning and now, at 3:52PM, I have still not received a single reply from kalahari support.<br> <br> My order status still shows as \in progress"and I have no idea what's going on"
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Kalahari.com's replyOfficial
14 Apr 2015, 16:17Hello vfourie,
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
Firstly we would like to apologize for disappointing you and the service received. This is definitely not the standard at Kalahari.com.
We will definitely be forwarding off your concerns to our customer operations team, so that we can investigate your concerns and revert back asap.
Please note that an e-mail was sent out to all clients effected with regards to why this product is late.
However your parcel is dispatched with UTI and they have assured us that they will be trying their utmost best to get this to you asap.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
Firstly we would like to apologize for disappointing you and the service received. This is definitely not the standard at Kalahari.com.
We will definitely be forwarding off your concerns to our customer operations team, so that we can investigate your concerns and revert back asap.
Please note that an e-mail was sent out to all clients effected with regards to why this product is late.
However your parcel is dispatched with UTI and they have assured us that they will be trying their utmost best to get this to you asap.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team
Kalahari.com's reply14 Apr 2015, 16:17
Official
Hello vfourie,
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
Firstly we would like to apologize for disappointing you and the service received. This is definitely not the standard at Kalahari.com.
We will definitely be forwarding off your concerns to our customer operations team, so that we can investigate your concerns and revert back asap.
Please note that an e-mail was sent out to all clients effected with regards to why this product is late.
However your parcel is dispatched with UTI and they have assured us that they will be trying their utmost best to get this to you asap.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
Firstly we would like to apologize for disappointing you and the service received. This is definitely not the standard at Kalahari.com.
We will definitely be forwarding off your concerns to our customer operations team, so that we can investigate your concerns and revert back asap.
Please note that an e-mail was sent out to all clients effected with regards to why this product is late.
However your parcel is dispatched with UTI and they have assured us that they will be trying their utmost best to get this to you asap.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team