Poor Service on Collecting faulty products

I purchased a JBL Flip speaker from [URL Removed] Unfortunately the product is faulty and doesn't charge the unit correctly. I have arranged with Kalahari to collect the product from me on the 04/02/2014. Today is the 13th (10 days later) and still no one has collected the product from me. <br> <br> Its extremely frustrating to contact the call center everyday to hear the same excuse, the driver was there but .... I mean, why not just phone if you have been here everyday, common sense would be to pick up the phone and find out if you have the right address or why cant I get hold of the person. I've been waiting and waiting everyday and yet no one shows up. The poor excuses just because you haven't been here to collect the product. To hear the words \the parcel will be picked up TODAY"is so far fetched at this moment. I could have had the product back by now. <br> <br> Never experienced such bad service where everyone's answer / excuse differs"