Poor service, feeble excuses

I ordered and paid for several books to be internationally shipped. I accidentally ordered 2 copies of 1 and called the call centre to rectify this. I was assured that one copy will be deducted and the extra payment will be credited on my account. Then I see that both copies of the book have been cancelled. I sent an email requesting rectification of this and got a child's response from Muneeb Kolia, who just confirmed that the 2 copies were cancelled. I rep**** and asked again to address what the issue is but he said that the items were ordered together and therefore were cancelled together, and that I should use the credited funds to place another order. As this is an international one, does he not realise that I would then have to pay the international shipment fees again? I was assured that one copy only would be cancelled and the other delivered with the rest of the order. Why is it impossible let for Kalahari to ever assist decently or at least keep to their word. Infuriating.