BR
Benjamin R
1 reviews | Active since Jan 2015
28 Jan 2015, 14:44
Poor service, disappointed.
I ordered 3 gobii phones early December 2014. The phones were not delivered until 16 January 2015 after numerous follow ups. When the parcel turned up, the seals were broken and with only one phone inside instead of 3 phones. I refused to take the parcel from Fedex and reported the matter to Kalahari on 19 Jan 2015. I have spoken to many call center agents (min 4 people to date) who promise to follow up, investigate and give feedback. Now its almost 2 weeks down
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Replies (1)Kalahari.com's replyOfficial
29 Jan 2015, 15:49Hello Mutema,
Thank you for contacting us regarding your refund concerns.
I have escalated your concerns to the relevant department and they are busy ironing out the folds to ensure that your refund gets processed.
I'll be in contact with you soonest via mail to advice of the steps followed and a more detailed report.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Thank you for contacting us regarding your refund concerns.
I have escalated your concerns to the relevant department and they are busy ironing out the folds to ensure that your refund gets processed.
I'll be in contact with you soonest via mail to advice of the steps followed and a more detailed report.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Kalahari.com's reply29 Jan 2015, 15:49
Official
Hello Mutema,
Thank you for contacting us regarding your refund concerns.
I have escalated your concerns to the relevant department and they are busy ironing out the folds to ensure that your refund gets processed.
I'll be in contact with you soonest via mail to advice of the steps followed and a more detailed report.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Thank you for contacting us regarding your refund concerns.
I have escalated your concerns to the relevant department and they are busy ironing out the folds to ensure that your refund gets processed.
I'll be in contact with you soonest via mail to advice of the steps followed and a more detailed report.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
