AP
Andre P
1 reviews | Active since Mar 2010
12 Mar 2015, 09:15
Poor return service
Last year on the 30th of November I returned one of my gobii phone batteries as it didn't work along with the phone case. The refunded me for the phone case, but completely ignored the return of the one battery. I have since been in contact with them 3 times and every time I get the same response - we'll get back to you and nothing further.
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Kalahari.com's replyOfficial
16 Mar 2015, 14:49Hello fabrulana,
Thanks so much for your feedback.
So sorry for disappointing you with your return.
We've escalated these concerns to our returns department who is currently investigating the location of the battery.
A return is generally not excepted in this manner, the entire device would need to be return with all the accessories to asses.
We'll contact you soonest with an update.
Once again we'd like to apologise for all the troubles caused.
You are welcome to call should you need further help or information.
Trust you'll have an amazing day.
Kind regards,
The kalahari.com Team
Thanks so much for your feedback.
So sorry for disappointing you with your return.
We've escalated these concerns to our returns department who is currently investigating the location of the battery.
A return is generally not excepted in this manner, the entire device would need to be return with all the accessories to asses.
We'll contact you soonest with an update.
Once again we'd like to apologise for all the troubles caused.
You are welcome to call should you need further help or information.
Trust you'll have an amazing day.
Kind regards,
The kalahari.com Team
Best regards,
Kalahari.com's reply16 Mar 2015, 14:49
Official
Hello fabrulana,
Thanks so much for your feedback.
So sorry for disappointing you with your return.
We've escalated these concerns to our returns department who is currently investigating the location of the battery.
A return is generally not excepted in this manner, the entire device would need to be return with all the accessories to asses.
We'll contact you soonest with an update.
Once again we'd like to apologise for all the troubles caused.
You are welcome to call should you need further help or information.
Trust you'll have an amazing day.
Kind regards,
The kalahari.com Team
Thanks so much for your feedback.
So sorry for disappointing you with your return.
We've escalated these concerns to our returns department who is currently investigating the location of the battery.
A return is generally not excepted in this manner, the entire device would need to be return with all the accessories to asses.
We'll contact you soonest with an update.
Once again we'd like to apologise for all the troubles caused.
You are welcome to call should you need further help or information.
Trust you'll have an amazing day.
Kind regards,
The kalahari.com Team
Best regards,