Poor return process

I requested a return for an item on 2 Dec 201. After not receiving any feedback, I phoned Kalahari at the beginning of Jan for feedback. They informed me that there was an issue with the order not being placed on the courier's system and that they would do this immediately.I phoned back a week later after still not having a collection, only to hear the same story. After several phone calls, they collected the item on 30 Jan. I phoned a week later, due to no feedback regarding whether or not they had received the item. They informed me that they could not see the item on the system and that they would have to contact the warehouse. After several calls, I eventually got a response on 6 Feb saying that the item was in the JHB warehouse and that it needed to be sent to C/Town. After having no further communication, I contacted Kalahari again. I was informed that they need to find out what the status was at the warehouse and they would contact me.I finally received an e-mail today (2015/02/19) that it had been received by the warehouse.I still have to wait another +-2 weeks.The total turnaround time for this will be about 3 months to complete the return. This is completely unacceptable