TG
Tanja G
1 reviews | Active since Nov 2014
03 Feb 2015, 16:47
Payment not allocated and no response to my emails
I placed an order last week (Order #***) Tuesday the 27/01 and paid on the same day via eft. The payment has still not been allocated to my account. I emailed on Saturday and got no response, so I called the call center and was told that I need to send an email. So I emailed again and STILL NO RESPONSE!<br> Not impressed at all. <br>
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Kalahari.com's replyOfficial
04 Feb 2015, 09:09Hello Tweakie,
Thanks so much for your feedback and for the chat we had.
We've sent on your proof of payment to our finance team and we'll contact you with an update soonest.
So sorry that you were not responded to as yet. We've escalated these concerns to the relevant department to have a look at and to iron out the folds where needed.
Thank you for your support and for your patience.
Shout should you need further assistance or information.
Trust you'll have an amazing day further!
Kind regards,
Megan
The kalahari.com Team
Thanks so much for your feedback and for the chat we had.
We've sent on your proof of payment to our finance team and we'll contact you with an update soonest.
So sorry that you were not responded to as yet. We've escalated these concerns to the relevant department to have a look at and to iron out the folds where needed.
Thank you for your support and for your patience.
Shout should you need further assistance or information.
Trust you'll have an amazing day further!
Kind regards,
Megan
The kalahari.com Team
Kalahari.com's reply04 Feb 2015, 09:09
Official
Hello Tweakie,
Thanks so much for your feedback and for the chat we had.
We've sent on your proof of payment to our finance team and we'll contact you with an update soonest.
So sorry that you were not responded to as yet. We've escalated these concerns to the relevant department to have a look at and to iron out the folds where needed.
Thank you for your support and for your patience.
Shout should you need further assistance or information.
Trust you'll have an amazing day further!
Kind regards,
Megan
The kalahari.com Team
Thanks so much for your feedback and for the chat we had.
We've sent on your proof of payment to our finance team and we'll contact you with an update soonest.
So sorry that you were not responded to as yet. We've escalated these concerns to the relevant department to have a look at and to iron out the folds where needed.
Thank you for your support and for your patience.
Shout should you need further assistance or information.
Trust you'll have an amazing day further!
Kind regards,
Megan
The kalahari.com Team