Payment made, but still no release of order!

Item: Kalahari.com
Rating: 2
Author: George NystrAAm

I've made an online order on the 9th of March and payment immediately reflected on my account. Scheduled delivery date indicated the 11th of March. After several telephone calls and emails, I still haven't receive any positive feedback, nor my items ordered/delivered. I would like my package delivered with a sufficient explanation regarding the delay. Alternatively I want the order cancelled and refunded accordingly.

Helpful (0)

Replies (1)

Kalahari.com's replyOfficial

12 Mar 2015, 15:37

Hello gabba69,

Thanks for your feedback.

So sorry for the delay.

As a first time customer there is a verification process to follow for your security.

We currently following up with our finance team and will contact you soonest with an update.

We really sorry for any inconvenience caused in this regard.

Please call should you need further assistance or information.

Wishing you a lovely day further@

Kind regards,
The kalahari.com Team

Kalahari.com's reply12 Mar 2015, 15:37

Official