1 reviews | Active since Mar 2009
Payment allocation delays
I've been a long time client of [URL Removed] and up until now have had no problems with the service. I bought a [URL Removed] voucher and paid via EFT from STD Bank to their STD Bank account [URL Removed] is actually loaded as a business beneficiary with STD Bank). The monies have still not be credited to my purchase and therefore the voucher not released - the birthday of person for whom the voucher was purchased has now come and gone. E-mails go unanswered so I called this morning only to be told it takes 2 - 5 working days for payments to reflect in their bank account. Seriously, in what day and age does a payment from and to the same bank take so long to reflect. From now on I will rather shop with [URL Removed] competitors.
Thank you for highlighting your concerns.
We terribly sorry for the delay and conflicting information given to you.
Payments from and to the same banks can take up to 24 hours to reflect dependent on the bank and when the transaction is cleared, but definitely not 2-5 working days.
We can however confirm your order was placed on the 26-03-2015 and the payment allocated to your order on the 27-03-2015. The eVoucher was sent to the email address provided on the day the payment was allocated.
Once again, we really sorry for any inconvenience and frustration caused.
We're currently addressing the errors that were made and incorrect information that was given to you.
Thanks so much for your support and for your patience.
Shout should you need any further assistance or information.
Wishing you an amazing day further!
Kind regards,
The kalahari.com Team
Best regards,
Thank you for highlighting your concerns.
We terribly sorry for the delay and conflicting information given to you.
Payments from and to the same banks can take up to 24 hours to reflect dependent on the bank and when the transaction is cleared, but definitely not 2-5 working days.
We can however confirm your order was placed on the 26-03-2015 and the payment allocated to your order on the 27-03-2015. The eVoucher was sent to the email address provided on the day the payment was allocated.
Once again, we really sorry for any inconvenience and frustration caused.
We're currently addressing the errors that were made and incorrect information that was given to you.
Thanks so much for your support and for your patience.
Shout should you need any further assistance or information.
Wishing you an amazing day further!
Kind regards,
The kalahari.com Team
Best regards,