1 reviews | Active since Dec 2009
PATHETIC TURNAROUND TIME ON OUT OF STOCK REFUND
Placed an order for two books with Kalahari on 27 JAN 2015. Today I receive email stating that they have been unable to source the ONE book and have to cancel. This is now an inconvenience as I assumed the books are on their way and now NOT! They tell me the REFUND will take 5-7 days to process. So now I must wait 7days max before I can find another way of purchasing the book required for my sister whom is at university! I find it unacceptable that I have to WAIT a week to get my money back for their lack of service. And secondly, the promotional voucher of R100 no longer applies, just when it is them who initiated the cancellation. Both sales people I spoke to at their Contact Centre told me that there is absolutely NOTHING that can be done, its the system. THE SYSTEM!
Thanks for sending us your concerns.
We really sorry part of your order was cancelled.
Stock availability of all goods are limited. We always try sourcing the item from an alternative supplier, and if the item is not available we refund you in full to your original payment method.
For more information you are welcome to refer to the link hereafter.
http://help.kalahari.com/general-terms-and-conditions/
We can confirm your refunded was processed on the 3-02-2015 to your original payment method. These refunds can take 3-7 working days to reflect dependent on the bank.
We really sorry for disappointing you and for all the inconvenience and frustration caused.
Shout should you need any further assistance or information.
Trust you'll have a lovely day further!
Kind regards,
The kalahari.com Team
Thanks for sending us your concerns.
We really sorry part of your order was cancelled.
Stock availability of all goods are limited. We always try sourcing the item from an alternative supplier, and if the item is not available we refund you in full to your original payment method.
For more information you are welcome to refer to the link hereafter.
http://help.kalahari.com/general-terms-and-conditions/
We can confirm your refunded was processed on the 3-02-2015 to your original payment method. These refunds can take 3-7 working days to reflect dependent on the bank.
We really sorry for disappointing you and for all the inconvenience and frustration caused.
Shout should you need any further assistance or information.
Trust you'll have a lovely day further!
Kind regards,
The kalahari.com Team