DS
Dietmar S

1 reviews | Active since Mar 2010

25 Feb 2015, 12:24

Pathetic after sale

order number ***<br> During October 2014 a supposedly repaired Gobii reader was returned to Kalahari because it did not charge up.<br> since then it went missing, and after numerous phone calls and false promises, it remains missing. Finally at the end of my tether I staged a sit-in at their office at the end of January and they agreed to refund my money. I received a E-Mail stating that the money would be repaid within 7 working days. More phone calls and false promises. Two days ago, Anene, the person I spoke to asked that I send copies of statements of credit card and bank account so it could be sent to their finance department. Why they would need copies of my bank statement I can not fathom. Apparently their finance department is clueless.

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Replies (1)
Kalahari.com
Kalahari.com's reply25 Feb 2015, 16:01
Official
Hello Dietmar,

Thanks so much for your feedback.

So sorry for the service you received.

We've requested our finance team forward us a trace of your refund to confirm if the transaction has been successful.

Thereafter we'll contact you with an update and status of your refund.

We know this must have been a really frustrating experiencing, and for this we are really sorry for disappointing you.

Please call us should you need any further assistance or information.

Trust you'll have a lovely day further!

Kind regards,
The kalahari.com Team