1 reviews | Active since Mar 2010
Pathetic after sale
order number ***<br> During October 2014 a supposedly repaired Gobii reader was returned to Kalahari because it did not charge up.<br> since then it went missing, and after numerous phone calls and false promises, it remains missing. Finally at the end of my tether I staged a sit-in at their office at the end of January and they agreed to refund my money. I received a E-Mail stating that the money would be repaid within 7 working days. More phone calls and false promises. Two days ago, Anene, the person I spoke to asked that I send copies of statements of credit card and bank account so it could be sent to their finance department. Why they would need copies of my bank statement I can not fathom. Apparently their finance department is clueless.
Thanks so much for your feedback.
So sorry for the service you received.
We've requested our finance team forward us a trace of your refund to confirm if the transaction has been successful.
Thereafter we'll contact you with an update and status of your refund.
We know this must have been a really frustrating experiencing, and for this we are really sorry for disappointing you.
Please call us should you need any further assistance or information.
Trust you'll have a lovely day further!
Kind regards,
The kalahari.com Team
Thanks so much for your feedback.
So sorry for the service you received.
We've requested our finance team forward us a trace of your refund to confirm if the transaction has been successful.
Thereafter we'll contact you with an update and status of your refund.
We know this must have been a really frustrating experiencing, and for this we are really sorry for disappointing you.
Please call us should you need any further assistance or information.
Trust you'll have a lovely day further!
Kind regards,
The kalahari.com Team
