AB
Antoinette B
1 reviews | Active since Feb 2015
03 Feb 2015, 19:22
Paid order, money not allocated. No answer
I placed an order on the 22 January and paid it the same day.Order number:***. The payment is still not allocated. I can't get through to the call centre.
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Kalahari.com's replyOfficial
04 Feb 2015, 09:36Hello AB01#,
Thanks so much for your feedback and for the chat we had.
Our system was not able to automatically load your payment against your order as the first reference number generated was used and not the last.
We've sent your proof of payment on to our finance team to manually allocate to your order.
We apologise for any inconvenience caused.
Shout should you need any further assistance or information.
Have a lovely day further!
Kind regards,
Megan
The kalahari.com Team
Thanks so much for your feedback and for the chat we had.
Our system was not able to automatically load your payment against your order as the first reference number generated was used and not the last.
We've sent your proof of payment on to our finance team to manually allocate to your order.
We apologise for any inconvenience caused.
Shout should you need any further assistance or information.
Have a lovely day further!
Kind regards,
Megan
The kalahari.com Team
Kalahari.com's reply04 Feb 2015, 09:36
Official
Hello AB01#,
Thanks so much for your feedback and for the chat we had.
Our system was not able to automatically load your payment against your order as the first reference number generated was used and not the last.
We've sent your proof of payment on to our finance team to manually allocate to your order.
We apologise for any inconvenience caused.
Shout should you need any further assistance or information.
Have a lovely day further!
Kind regards,
Megan
The kalahari.com Team
Thanks so much for your feedback and for the chat we had.
Our system was not able to automatically load your payment against your order as the first reference number generated was used and not the last.
We've sent your proof of payment on to our finance team to manually allocate to your order.
We apologise for any inconvenience caused.
Shout should you need any further assistance or information.
Have a lovely day further!
Kind regards,
Megan
The kalahari.com Team