IN
Indrani N
1 reviews | Active since Feb 2015
09 Apr 2015, 07:53
Over 2 months and phone is still not repaired
I have purchased a phone for my daughter.The screen cracked and I sent it in for repairs.The phone was collected and it took kalahari a month to let me know that I need to pay in R230.I have made the payment and e-mailed proof of payment.I called Kalahari after 3weeks only to be told that they have not received the proof,so I resubmitted.I called in a week later only to be told that the proof has been received and that it will be forwarded to the relevant department.I have sent through numerous e-mails requesting an update but these have been ignored.I am extremely disappointed in Kalahari due to their lack of customer service.MRS NAIDOO
Helpful (0)
Replies (1)0
Replies (1)
Kalahari.com's replyOfficial
09 Apr 2015, 15:41Hello Indrani Naidoo,
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
We tried calling you however we were not able to get hold of you.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support.
We will definitely be forwarding off your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
I am in the process of getting a report from our operations team and will revert this information to you asap via e-mail.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we aim to make your next experience a better one.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
We tried calling you however we were not able to get hold of you.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support.
We will definitely be forwarding off your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
I am in the process of getting a report from our operations team and will revert this information to you asap via e-mail.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we aim to make your next experience a better one.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team
Kalahari.com's reply09 Apr 2015, 15:41
Official
Hello Indrani Naidoo,
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
We tried calling you however we were not able to get hold of you.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support.
We will definitely be forwarding off your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
I am in the process of getting a report from our operations team and will revert this information to you asap via e-mail.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we aim to make your next experience a better one.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
We tried calling you however we were not able to get hold of you.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support.
We will definitely be forwarding off your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
I am in the process of getting a report from our operations team and will revert this information to you asap via e-mail.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we aim to make your next experience a better one.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team