LK
LOBISA K

1 reviews | Active since Feb 2015

05 Feb 2015, 09:17

OUT OF STOCK ITEM AND A HASSLE TO REFUND MY MONEY

Hello hkganyago,<br> <br> Thanks for your feedback.<br> <br> So sorry for any inconvenience caused and for the service you received.<br> <br> ur system indicates you requested the first online refund for the amount R1000 on the 02-02-2015 and the balance of R600 requested on the 04-02-2015. These refunds can take 3-7 working days to reflect from the date requested, dependent on the bank.<br> <br> Thanks for your patience during this process.<br> <br> Please call should you need further assistance or information.<br> <br> Kind regards,<br> The [URL Removed] Team <br> <br> Please see below, i have requested a refund of R1000.00 ON FRIDAY THE 30TH OF JANUARY...the mail below is a confirmation from you guys, please escalate accordingly and refund me my money, it is now more than 5 days..<br> From: [URL Removed] [Email Removed] <br> Sent: 30 January 2015 04:29 PM<br> To: Hellen Kganyago<br> Cc: Hellen Kganyago<br> Subject: We've received your credit cashout request<br> <br> Hi hellen, <br> We've received your request for a credit cashout of R1,004.00. <br> We're currently evaluating the request. You'll be notified as soon as we have an update ready for you. <br> <br> If you'd like more information, please contact us here, call us on ***or e

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Replies (1)
Kalahari.com
Kalahari.com's reply09 Feb 2015, 10:05
Official
Hello Lobby the gal,

Thanks for your response.

We understand the whole process has been one of frustration and this is not how we would like you to feel.

Please be advised the refund process is stipulated by all banking institutes as we need to allow time for the money to be refunded and processed both from and to accounts. The refund should appear by no later than the 10-02-2015.

We're so sorry this has caused you so much frustration.

Please call should you need any further assistance or information regarding your refund.

Kindest regards,
The kalahari.com Team