MV
Mone V
1 reviews | Active since Jul 2013
08 Apr 2015, 10:41
Order paid on time, then cancelled!!
I placed an order on [URL Removed] on 2 April 2015***) and paid the order on 2 April. Today I get a email stating my order has been cancelled due to non-payment! I phoned the call centre. They said they will look into in and refund me..i must place the order again...now the product is out of stock which is not suppose to be my problem!!!wondering how long I will wait for the \refund"as I have been waiting since 2FEB 2015***"
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Kalahari.com's replyOfficial
02 May 2023, 21:58Hello mone visser,
Thank you for contacting us regarding your concerns.
We tried contacting you but there was no answer.
We really sorry for the service you have received and understand that it must have been really frustration having to wait for your refunds.
The returned items can take up to 14 working days before a refund is processed.
http://help.kalahari.com/refund-policy/
As for your latest order the money is available on your profile and we need you to cash out before we can start the refund process.
(Sign in to your kalahari.com account. Credit on your account will be visible next to your name, ready to use towards a future kalahari.com purchase. You may request a credit refund paid to a bank account of your choice. Since we don't store your banking details, you'll need to click on Account Dashboard and then \Request a credit refund\" from the right of your account page. If credit from a qualifying return does not reflect on your kalahari.com account within 10 working days of your refund being approved
Thank you for contacting us regarding your concerns.
We tried contacting you but there was no answer.
We really sorry for the service you have received and understand that it must have been really frustration having to wait for your refunds.
The returned items can take up to 14 working days before a refund is processed.
http://help.kalahari.com/refund-policy/
As for your latest order the money is available on your profile and we need you to cash out before we can start the refund process.
(Sign in to your kalahari.com account. Credit on your account will be visible next to your name, ready to use towards a future kalahari.com purchase. You may request a credit refund paid to a bank account of your choice. Since we don't store your banking details, you'll need to click on Account Dashboard and then \Request a credit refund\" from the right of your account page. If credit from a qualifying return does not reflect on your kalahari.com account within 10 working days of your refund being approved
Kalahari.com's reply02 May 2023, 21:58
Official
Hello mone visser,
Thank you for contacting us regarding your concerns.
We tried contacting you but there was no answer.
We really sorry for the service you have received and understand that it must have been really frustration having to wait for your refunds.
The returned items can take up to 14 working days before a refund is processed.
http://help.kalahari.com/refund-policy/
As for your latest order the money is available on your profile and we need you to cash out before we can start the refund process.
(Sign in to your kalahari.com account. Credit on your account will be visible next to your name, ready to use towards a future kalahari.com purchase. You may request a credit refund paid to a bank account of your choice. Since we don't store your banking details, you'll need to click on Account Dashboard and then \Request a credit refund\" from the right of your account page. If credit from a qualifying return does not reflect on your kalahari.com account within 10 working days of your refund being approved
Thank you for contacting us regarding your concerns.
We tried contacting you but there was no answer.
We really sorry for the service you have received and understand that it must have been really frustration having to wait for your refunds.
The returned items can take up to 14 working days before a refund is processed.
http://help.kalahari.com/refund-policy/
As for your latest order the money is available on your profile and we need you to cash out before we can start the refund process.
(Sign in to your kalahari.com account. Credit on your account will be visible next to your name, ready to use towards a future kalahari.com purchase. You may request a credit refund paid to a bank account of your choice. Since we don't store your banking details, you'll need to click on Account Dashboard and then \Request a credit refund\" from the right of your account page. If credit from a qualifying return does not reflect on your kalahari.com account within 10 working days of your refund being approved