1 reviews | Active since Apr 2015
Order on line paid the same day order cancelled
on the 9 march i placed order with kalahari on line and paid the same day until 21 march followed up and email Payu Ref number (SUP_89837) to find out why my order was not delivered received reply that they dont deal with client direct client should contact kalahari so now on the 24 march email received from kalahari that payment was not received on the 30 march I called kalahari spoke to Sara Theilman told me to provide with proof of payment then she provided me with email address i sent proof of payment and she replayed back that proof of payment was forwarded to accounts department to allocate on my profile ,then on the 2 April i followed up no reply from Sara today 09:49 followed up no reply from Sara please sort out this i want my order delivered in 24 hrs .
Hi Kate,
Thank you for contacting us regarding your concerns. We tried contacting you but there was no answer.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support. We will definitely be forwarding off your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
We urgently need you to send us your Proof Of Payment again. The reason for this is our system picked up that you requested more than one reference to make an EFT payment.
In order for us to allocate this payment we need to see which reference you used because we need to manually allocate this payment. Our team member Sara is not in today so we are unable to obtain the proof from her.
Once proof is received our finance division will have a look at this for you urgently.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we aim to make your next experience a better one.
Please feel free to contact us should you have any further queries
Kind regards,
Eben
The kalahari Team
Hi Kate,
Thank you for contacting us regarding your concerns. We tried contacting you but there was no answer.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support. We will definitely be forwarding off your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
We urgently need you to send us your Proof Of Payment again. The reason for this is our system picked up that you requested more than one reference to make an EFT payment.
In order for us to allocate this payment we need to see which reference you used because we need to manually allocate this payment. Our team member Sara is not in today so we are unable to obtain the proof from her.
Once proof is received our finance division will have a look at this for you urgently.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we aim to make your next experience a better one.
Please feel free to contact us should you have any further queries
Kind regards,
Eben
The kalahari Team