JS
Jan-Hendrik Swart
1 reviews | Active since Feb 2012
03 Mar 2015, 08:19
Order not delivered, no communication
I ordered a book set from [URL Removed] When the items didn't arrive on the day noted, I phoned [URL Removed] The person I spoke to at their call centre informed me that they have no communication with their warehouses and I should just wait until 20:00 the evening or I can cancel the order if I'd like (that's now after a month of waiting). Of course it didn't arrive at 20:00.<br> Phoned again the next day. Now the product will apparently only arrive in 2 days time.
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Kalahari.com's replyOfficial
03 Mar 2015, 13:21Hello wewenaar,
Thank you for contacting us and bringing forward the concerns you had regarding your recent order.
We tried contacting you but there was no answer.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
As per our system your Facebook concerns has been addressed and our agent is looking into this for you.
We do know that at times we don't always deliver on the estimated delivery date but please note that we are working on improving this so that future orders of our customer's gets delivered on time.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we at Kalahari.com will aim to make your next experience a better one.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team
Thank you for contacting us and bringing forward the concerns you had regarding your recent order.
We tried contacting you but there was no answer.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
As per our system your Facebook concerns has been addressed and our agent is looking into this for you.
We do know that at times we don't always deliver on the estimated delivery date but please note that we are working on improving this so that future orders of our customer's gets delivered on time.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we at Kalahari.com will aim to make your next experience a better one.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team
Kalahari.com's reply03 Mar 2015, 13:21
Official
Hello wewenaar,
Thank you for contacting us and bringing forward the concerns you had regarding your recent order.
We tried contacting you but there was no answer.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
As per our system your Facebook concerns has been addressed and our agent is looking into this for you.
We do know that at times we don't always deliver on the estimated delivery date but please note that we are working on improving this so that future orders of our customer's gets delivered on time.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we at Kalahari.com will aim to make your next experience a better one.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team
Thank you for contacting us and bringing forward the concerns you had regarding your recent order.
We tried contacting you but there was no answer.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
As per our system your Facebook concerns has been addressed and our agent is looking into this for you.
We do know that at times we don't always deliver on the estimated delivery date but please note that we are working on improving this so that future orders of our customer's gets delivered on time.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we at Kalahari.com will aim to make your next experience a better one.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team