LP
Lesley P
1 reviews | Active since Mar 2015
23 Mar 2015, 16:43
Order delivery within 8 days now a month later
I ordered a Dell laptop from Kalahari for convenience. The order stated within 8 days depending on supplier. It's now almost a month and I have received yet another notice stating it will be delayed another week. I find it absurd that it can this long for a laptop. If there was no stock I should have been informed when I placed my order not a month later. I have now cancelled and have to go and buy the item which I could have done a month ago! <br> Kalahari never again
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Kalahari.com's replyOfficial
24 Mar 2015, 13:42Hello Dellless,
Thank you contacting Kalahari.com.
Thank you so very much for taking the time to chat to me earlier about your concern regarding the cancellation of your order.
We sincerely do apologize for any inconvenience and thank you for your patience. At Kalahari we strive for excellence and will most certainly forward this concern through to the departments in question.
As per our discussion, I can confirm the refund request was processed yesterday the 23/03/2015, but it will take between 5-7 working days for the money to reflect.
I can also confirm that we have issued you with a goodwill gesture, which will be available on your profile within the next 24 hours.
Thank you so very much for your patience and understanding throughout this matter.
Please do not hesitate to contact us should you have any further queries.
Have a fantastic day further.
Kind regards
Sharonese
Kalahari Team
Thank you contacting Kalahari.com.
Thank you so very much for taking the time to chat to me earlier about your concern regarding the cancellation of your order.
We sincerely do apologize for any inconvenience and thank you for your patience. At Kalahari we strive for excellence and will most certainly forward this concern through to the departments in question.
As per our discussion, I can confirm the refund request was processed yesterday the 23/03/2015, but it will take between 5-7 working days for the money to reflect.
I can also confirm that we have issued you with a goodwill gesture, which will be available on your profile within the next 24 hours.
Thank you so very much for your patience and understanding throughout this matter.
Please do not hesitate to contact us should you have any further queries.
Have a fantastic day further.
Kind regards
Sharonese
Kalahari Team
Kalahari.com's reply24 Mar 2015, 13:42
Official
Hello Dellless,
Thank you contacting Kalahari.com.
Thank you so very much for taking the time to chat to me earlier about your concern regarding the cancellation of your order.
We sincerely do apologize for any inconvenience and thank you for your patience. At Kalahari we strive for excellence and will most certainly forward this concern through to the departments in question.
As per our discussion, I can confirm the refund request was processed yesterday the 23/03/2015, but it will take between 5-7 working days for the money to reflect.
I can also confirm that we have issued you with a goodwill gesture, which will be available on your profile within the next 24 hours.
Thank you so very much for your patience and understanding throughout this matter.
Please do not hesitate to contact us should you have any further queries.
Have a fantastic day further.
Kind regards
Sharonese
Kalahari Team
Thank you contacting Kalahari.com.
Thank you so very much for taking the time to chat to me earlier about your concern regarding the cancellation of your order.
We sincerely do apologize for any inconvenience and thank you for your patience. At Kalahari we strive for excellence and will most certainly forward this concern through to the departments in question.
As per our discussion, I can confirm the refund request was processed yesterday the 23/03/2015, but it will take between 5-7 working days for the money to reflect.
I can also confirm that we have issued you with a goodwill gesture, which will be available on your profile within the next 24 hours.
Thank you so very much for your patience and understanding throughout this matter.
Please do not hesitate to contact us should you have any further queries.
Have a fantastic day further.
Kind regards
Sharonese
Kalahari Team