ML
Mercy L
1 reviews | Active since Oct 2013
20 Apr 2015, 13:32
Order cancelled, no reason, no feedback, no brains
I just received an email stating my order is cancelled as Kalahari suspects something fishy with my card details. Why was this not 'suspected' 14/04/2015 when Kalahari took my money. Every time I call ***I get through to a different person that gives me a different story.I tracked my order and saw it is on hold, awaiting payment confirmation.Spoke to Ayesha:everything is fine, we have received payment, expect your parcel within 48 hours\.48 hours came and went
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Kalahari.com's replyOfficial
20 Apr 2015, 16:32Hello Merclyn,
Thank you for contacting us regarding your concerns.
We tried contacting you but there was no answer.
We really sorry for the service you have received and understand that it must have been really frustration having to wait for your parcel.
Our suppliers have informed us that the item is in very high demand hence the reason it goes out of stock so quick.
As you are well aware that we are depend on our suppliers for certain stock items and your item ordered is one of them.
We at Kalahari are extremely sorry for this but it seems that this item is out of stock again and we will not be able to source it for you.
Our system has generated a automatic refund and the process to get this money paid back to you has already been started.
We as Kalahari have prove that this moies was paid back to the bank but it's still a process for the bank to allocate this money to your profile/account.
Our company will try our best to speed up this process but please note it will take some time to get this done.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Tea
Thank you for contacting us regarding your concerns.
We tried contacting you but there was no answer.
We really sorry for the service you have received and understand that it must have been really frustration having to wait for your parcel.
Our suppliers have informed us that the item is in very high demand hence the reason it goes out of stock so quick.
As you are well aware that we are depend on our suppliers for certain stock items and your item ordered is one of them.
We at Kalahari are extremely sorry for this but it seems that this item is out of stock again and we will not be able to source it for you.
Our system has generated a automatic refund and the process to get this money paid back to you has already been started.
We as Kalahari have prove that this moies was paid back to the bank but it's still a process for the bank to allocate this money to your profile/account.
Our company will try our best to speed up this process but please note it will take some time to get this done.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Tea
Kalahari.com's reply20 Apr 2015, 16:32
Official
Hello Merclyn,
Thank you for contacting us regarding your concerns.
We tried contacting you but there was no answer.
We really sorry for the service you have received and understand that it must have been really frustration having to wait for your parcel.
Our suppliers have informed us that the item is in very high demand hence the reason it goes out of stock so quick.
As you are well aware that we are depend on our suppliers for certain stock items and your item ordered is one of them.
We at Kalahari are extremely sorry for this but it seems that this item is out of stock again and we will not be able to source it for you.
Our system has generated a automatic refund and the process to get this money paid back to you has already been started.
We as Kalahari have prove that this moies was paid back to the bank but it's still a process for the bank to allocate this money to your profile/account.
Our company will try our best to speed up this process but please note it will take some time to get this done.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Tea
Thank you for contacting us regarding your concerns.
We tried contacting you but there was no answer.
We really sorry for the service you have received and understand that it must have been really frustration having to wait for your parcel.
Our suppliers have informed us that the item is in very high demand hence the reason it goes out of stock so quick.
As you are well aware that we are depend on our suppliers for certain stock items and your item ordered is one of them.
We at Kalahari are extremely sorry for this but it seems that this item is out of stock again and we will not be able to source it for you.
Our system has generated a automatic refund and the process to get this money paid back to you has already been started.
We as Kalahari have prove that this moies was paid back to the bank but it's still a process for the bank to allocate this money to your profile/account.
Our company will try our best to speed up this process but please note it will take some time to get this done.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Tea