1 reviews | Active since Feb 2012
Order Cancelled by Kalahari - No Refund
I placed an order for an item on 27 March. I was told that the delivery would take 10 working days. On 13 April I received an email that there is no stock of the item, and that they have cancelled my order, and a refund would be issued.<br> <br> I sent an email to their support (as suggested in the email) expressing my unhappiness and requesting clarity on some issues. I noted that I had now lost the opportunity to purchase the item elsewhere, as it was only for a limited period. I also inquired regarding the use of a voucher on the purchase. I have had NO response.<br> <br> I then received an email on 20 April asking for feedback as to why I cancelled my order. I again expressed my dissatisfaction as noted above. I have had NO response.<br> <br> I am yet to receive ANY response to my queries and complaints, and have still not received my refund. Taking money without providing the product is tantamount to theft.<br> <br> Order number: ***
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com
Firstly we would like to apologize for disappointing you and the service received.
We will definitely be forwarding off your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
However we can confirm that your refund was processed on the 13/04/2015 and the monies should be reflecting in your credit card account.
The reason for the cancellation was due to us not being able to obtain more stock from the the supplier.
Our suppliers have informed us that the item is in very high demand hence the reason it goes out of stock so quick.
Voucher used was a promotional voucher and this promotion has subsequently expired which means this is no longer available.
You read about this in our T&C's: http://help.kalahari.com/section/terms-and-conditions/
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Please free to contact us with any further queries.
Kind regards
Eben
The Kalahari Team
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com
Firstly we would like to apologize for disappointing you and the service received.
We will definitely be forwarding off your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
However we can confirm that your refund was processed on the 13/04/2015 and the monies should be reflecting in your credit card account.
The reason for the cancellation was due to us not being able to obtain more stock from the the supplier.
Our suppliers have informed us that the item is in very high demand hence the reason it goes out of stock so quick.
Voucher used was a promotional voucher and this promotion has subsequently expired which means this is no longer available.
You read about this in our T&C's: http://help.kalahari.com/section/terms-and-conditions/
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Please free to contact us with any further queries.
Kind regards
Eben
The Kalahari Team