Order cancelled after payment received

I ordered an item on 14th April, and payment has been transferred on 15 April. Proof of payment has been emailed by my bank as well as myself to [Email Removed]<br> I got acknowledgement that the proof of payment is received. This morning I got an email to say that the order has been cancelled due to no payment received, and 10 hours later I got an email to say that the payment has been allocated, and that \the credit will reflect in your account within the next 24-48 working hours. You may use the credit to place a new order or you may request a credit refund online."<br> <br> Convenient to [URL Removed] not so convenient for the customer. The price of the book went up with R25.00 in five days.<br> <br> If they know and even state that bank deposits can take between 2-5 working days before the money reflects on their system"